Audio Visual Solutions

In this stage, the client is presented with the summarised findings from the audited data from the previous stage. An initial design suggestion and the overall project direction are also given to the client at this stage. The success criteria and outcomes are finalized, taking into consideration the client’s feedbacks when building the project framework.

Afterwards, our team of engineers and consultants produces a detailed solution that explains everything that the project requires from the hardware to the software as well as how the system will be designed; this includes the user interface design and aesthetics. This stage also provides for the selection of the applications that will be used. Further refinements are carried out to ensure that all the client’s requirements are met; a PoC (Proof of Concept) is created to collect real-world feedbacks if needed at this stage.

We boast a diverse and experienced team of delivery partners and experts consisting of project managers, installation technicians, engineers in Sydney and Melbourne, Australia, as well as around the world. We have the expertise to implement the most complicated audio-visual systems, even when they are in multiple sites and locations.

We follow a disciplined approach to installation that ensures that expectations and success criteria are not only met but exceeded through constant client communication. After the installation is completed, we believe that training of our client’s staff and change management are two critical factors that are also essential during the installation process. Consequently, our team of expert support engineers ensures that the necessary training and support are customized to meet the client’s needs via both online and in-person sessions

After the installation process is completed and handed over to the client, we offer various types of support services to ensure that any problem is quickly fixed to minimize downtime and also to optimize the system. Our support team provides different types of support services with different Service Level Agreement. Some of our support services also includes free training for the client’s staff, regular account reviews and regular system health check.