Ozzietel Help

How to fix WordPress White Screen of Death (WSOD)

The WordPress White Screen of Death (WSOD) is a common issue that can leave you puzzled and frustrated. Seeing a blank white screen instead of your website's content is undoubtedly disconcerting without any errors, in this guide, we'll walk you through the process of fixing the WSOD. By following these step-by-step instructions, you'll be able to get your website up and running smoothly once again.


  1. Understanding the WordPress White Screen of Death
  2. Using cPanel to Troubleshoot and Fix the WSOD
    • 2.1 Accessing Your cPanel Account
    • 2.2 Backing Up Your Website
    • 2.3 Deactivating Plugins and Themes
    • 2.4 Increasing PHP Memory Limit
    • 2.5 Checking for Corrupted Files
  3. Verifying the Fix and Preventing Future WSOD
  4. Conclusion


Understanding the WordPress White Screen of Death The WSOD occurs when something goes wrong with your WordPress website, causing it to display nothing but a blank white screen. This issue can result from various factors, including incompatible plugins, themes, memory limitations, or corrupted files.


Using cPanel to Troubleshoot and Fix the WSOD

  • Accessing Your cPanel Account: Log in to your hosting account and access cPanel, the control panel that allows you to manage your website's files and settings.

  • Backing Up Your Website: Before making any changes, it's crucial to create a backup of your website. This ensures you can restore your site if anything goes wrong during the troubleshooting process.

  • Deactivating Plugins and Themes: Using cPanel's File Manager or an FTP client, navigate to the "wp-content" directory. Inside, locate the "plugins" and "themes" folders. Rename these folders to disable all plugins and themes. This will help you identify if a faulty plugin or theme is causing the issue.

  • Increasing PHP Memory Limit: In the root directory of your WordPress installation, find the "wp-config.php" file. Edit the file and add the following line just before the line that says "That's all, stop editing! Happy blogging.":

     define('WP_MEMORY_LIMIT', '256M');

  • This step can resolve memory-related issues that might be triggering the WSOD.

  • Checking for Corrupted Files: Using cPanel's File Manager or an FTP client, navigate to your WordPress root directory. Look for files that might have become corrupted. If you suspect a specific file, you can replace it with a fresh copy from a new WordPress installation.


Verifying the Fix and Preventing Future WSOD After performing the above steps, visit your website to see if the WSOD is resolved. If the problem persists, consider seeking professional assistance from our support team or restoring from a backup.

To prevent future WSOD occurrences, remember to:

  • Keep your plugins and themes updated regularly.
  • Use child themes if you customize your themes to safeguard your modifications during updates.
  • Optimize your website's performance to ensure stability.


Conclusion Resolving the WordPress White Screen of Death using cPanel involves a systematic approach to troubleshooting and fixing potential issues. By accessing your cPanel account, taking precautions, and following the steps outlined above, you can successfully recover your website from the WSOD and prevent it from happening in the future. If you encounter challenges beyond your expertise, don't hesitate to reach out to professionals for assistance.


If your looking to setup a new account or to transfer your existing WordPress Web Hosting Ozzietel offers WordPress Web hosting.

  • WSOD, wordpress, WordPress Errors, How to fix WSOD, WordPress Web Hosting
  • 334 Users Found This Useful
Was this answer helpful?
Why Choose Ozzietel Hosting?

'Around the Clock' Customer Support

We offer one of the best customer support service in the web hosting industry. Our team of hosting experts have years of industry experience and are available 24/7 on phone, chat & email to answer your questions and also provide solutions when you are stuck.

99.9% Guaranteed Network Uptime

Ozzietel guarantees 99.9% power & network uptime. We deploy the most current and cutting-edge web hosting infrastructures to build a fully redundant network for continuous service availability.

Over 10 Years of Hosting Experience

Ozzietel International™ is one of the leading Australian companies in the telecommunication industry since 2006. Ozzietel designs and construct networks and data centres, so you can rely on us for your web & email hosting needs.
Copyright © 2024 Ozzietel International. All Rights Reserved. ABN: 63127336903